Bacon's Rebellion

Democracy Thrives in Sunlight

Things Fall Apart: Workforce Edition

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by

James A. Bacon
in

by James A. Bacon

A friend of mine, a Richmond-area attorney, received this message from his accountant explaining the increasingly difficult conditions in which his business was operating:

Increasingly, we’ve experienced extreme disruption with our US Postal Service as well as the handling of payments by government agencies, regardless if they have confirmed delivery. This has caused unwanted computer-generated notices and unwarranted penalties and interest. The Virginia Department of Taxation has also recognized this issue and has announced that all tax payments above $1,500 MUST be made electronically.

Pre-COVID, I bemoaned the increased complexity of our information systems and the glitches that result from their imperfect interoperability. Now add to that the labor shortage — not just the shortage of workers with the necessary technical skills but with the right attitudes. After a generation of setting lower expectations, demanding less precision and exactitude, and excusing failure and mediocrity to spare children’s tender feelings, we have created a generation of young people who are sloppier and more careless than their predecessors.

The other day, I encountered a young woman behind the cash register who had trouble making change for a dollar. I’d never seen that before. Ever.

The problems experienced by my friend are murder on workforce productivity. We all suffer from it, even if we don’t see what is in plain sight.

There is no “public policy” solution to this problem. We need a change in culture. We need to set higher standards and hold people accountable for their sloppiness. If something doesn’t change, the combination of increased systems complexity and slovenly workforce habits will be our undoing.

Prove me wrong.

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70 responses to “Things Fall Apart: Workforce Edition”

  1. kls Avatar
    kls

    “This has caused unwanted computer-generated notices and unwarranted penalties and interest.”
    So the machines are in charge WITHOUT A SINGLE human being in the chain of effort?

    Someone, somewhere did something to make these actions happen, and other breathing humanoids approved such. If the actions are incorrect, wrong, or in error — fire every single person involved.

    1. James C. Sherlock Avatar
      James C. Sherlock

      What if they don’t work for you, which they usually don’t. And they don’t answer their phones or return emails, ditto. And PayPal and your credit cards have a policy that you must deal with the provider first. And you try to get help from a government office in which the workers are still working from home. Or something.

      Just saying.

    2. LarrytheG Avatar
      LarrytheG

      Dear Southwest Airlines…
      ditto

      😉

  2. WayneS Avatar
    WayneS

    Oh, come on, man. You’re being entirely unfair. Sure, young Timmy may have flunked out of two different engineering schools, but is that really sufficient justification for telling him he is not qualified to design bridges?

    And don’t even get me started on all the unfair hoops you have to jump through to become a neurosurgeon. Medical school. Pah! I mean, how hard can it be?

    1. James C. Sherlock Avatar
      James C. Sherlock

      Watch all 18 seasons of Ellen Pompeo and friends online. No college necessary.

  3. f/k/a_tmtfairfax Avatar
    f/k/a_tmtfairfax

    The Post Office has had trouble delivering mail 6 days a week in Wake Forest. It sends my wife an email indicating what is to be delivered today, but it doesn’t show up for days. The other day, a neighbor knocked on my door and handed me some of mail that had been delivered to his house. We aren’t even on the same street.

    I guess I’m getting old. I remember when kids learned how to make change in grade school and were proud of it.

    1. Bubba1855 Avatar
      Bubba1855

      duh…when POS registers went digital/electronic they began to calculate and display ‘the change’…have you noticed that at many restaurants, especially the ones that have digital displays when you pay by cc/debit card that it displays tips at 10%, 15% etc. Then Microsoft Word would check for spelling and grammar. Right, those SOL test scores are going up…I don’t think so. Have you looked carefully and critically at articles on line? I do. The written errors are enormous. It’s not just math, it’s even liberal arts. I suspect that the ones riddled with errors are because the author used voice recognition software to translate. And the list goes on and on. I remember one of my first jobs out of college when we wrote inter office memos not emails, that my boss’s part time job when he went to NYU engineering school was as a proof reader for the NYT. It didn’t take me long to get better…but not today…We all have these kinds of stories…

      1. Lefty665 Avatar
        Lefty665

        Look at the tip generator. Most of them (mainly Apple based apps it seems) calculate tips on gross bill including tax.

        I expect to tip servers decently, but see no need to tip the governor for his tax too. Every time I mention it the clerk says something like “Oh that’s not supposed to happen” but it does, again and again.

    2. Lefty665 Avatar
      Lefty665

      Our rural PO has been overwhelmed by Amazon contracted deliveries. They do not have staff to deliver packages as contracted with Amazon on the weekend.

      They coped by scanning packages as “delivered” on the weekend then would actually deliver on Monday. That generated significant customer grief. The new ploy is to scan packages as “out for delivery” followed shortly by “held at the PO for pickup”. That then is followed by actual delivery Monday. Folks are no happier with that dodge.

      I feel for the rural mail carriers who have picked up that Amazon last miles load. Clearly they are under significant pressure to meet delivery schedules which is good, but without the resources to accomplish it not so much.

    3. Lefty665 Avatar
      Lefty665

      Our rural PO has been overwhelmed by Amazon contracted deliveries. They do not have staff to deliver packages as contracted with Amazon on the weekend.

      They coped by scanning packages as “delivered” on the weekend then would actually deliver on Monday. That generated significant customer grief. The new ploy is to scan packages as “out for delivery” followed shortly by “held at the PO for pickup”. That then is followed by actual delivery Monday. Folks are no happier with that dodge.

      I feel for the rural mail carriers who have picked up that Amazon last mile load. Clearly they are under significant pressure to meet delivery schedules which is good, but without the resources to accomplish it not so good.

  4. LarrytheG Avatar
    LarrytheG

    Dear Southwest Airlines:

    There is no “public policy” solution to this problem. We need a change in culture. We need to set higher standards and hold people accountable for their sloppiness. If something doesn’t change, the combination of increased systems complexity and slovenly workforce habits will be our undoing.

    signed , JAB

    1. DJRippert Avatar
      DJRippert

      Dear Southwest Airlines:

      You definitely screwed up. What the heck? However, you fixed the problem in a week. Here in Virginia government we’re at 20 years and counting of technology chaos.

      signed, LtG

      1. how_it_works Avatar
        how_it_works

        To be fair, this technology didn’t exist before 1865, so it’s probably reasonable to expect Virginia to have some problems with it.

      2. Virginia Gentleman Avatar
        Virginia Gentleman

        Hmm really? Va Government is technology chaos? So you can sit on the toilet and register your car today at the DMV where 20 years ago you would stand in line for hours – but we are in technology chaos? Citizens can apply for social service programs online and be told whether they are eligible and 20 years ago, they went to a local office and had to sit with a case worker. But we are in technology chaos? Our tax returns are getting deposited into our checking accounts within a couple of weeks of filing, but we are in technology chaos? I realize that there are problems with technology systems in our VA govt but to suggest that we are in technology chaos, is just not accurate.

  5. LarrytheG Avatar
    LarrytheG

    so my credit union has been putting this message out every day:

    ” FRAUD ALERT -A RECENT SCAM OTHER MEMBERS HAVE ENCOUNTERED, THIS NOTICE IS JUST TO INFORM YOU **PLEASE DO NOT EVER GIVE YOUR ONLINE BANKING USERNAME, PASSWORD, SECURE ACCESS CODE, OR ANY OTHER ACCOUNT INFORMATION TO ANYONE – CREDIT UNION STAFF WILL NEVER ASK FOR THIS**.”

    So what kind of folks does a message like this have to be sent to in the 21st century of online banking?

    Is this like a “culture” issue?

    1. how_it_works Avatar
      how_it_works

      I got a text message today telling me that there’s a problem with my Capitol One account and to click the message to fix it.

      I don’t have a Capitol One account…

      1. LarrytheG Avatar
        LarrytheG

        hope you didn’t click……I label each as phishing

        1. how_it_works Avatar
          how_it_works

          No, I just wonder how the heck T-Mobile isn’t doing a better job of blocking that stuff.

          Though they seem to be better than Verizon at blocking scam texts.

          1. DJRippert Avatar
            DJRippert

            I c an live with the scam texts, it’s the robocalls that drive me up the wall.

            Hey TMT – wasn’t that supposed to be fixed?

          2. how_it_works Avatar
            how_it_works

            T-Mobile tags incoming calls their system deems fraudulent as “POSSIBLE SCAM”.

            There’s probably some way to block them entirely. but I rarely get them.

          3. f/k/a_tmtfairfax Avatar
            f/k/a_tmtfairfax

            Most of the fraudulent robocalls come from overseas. The FCC is requiring international gateway carriers (the guys who connect with overseas carriers and fraudsters) to implement STIR/SHAKEN (finds caller ID fraud) by January 11. And if the Commission doesn’t find them in compliance by April 11, all other carriers need to block all calls from the non-compliant gateway carrier.

            What puzzles me is the failure of the DoJ not to go after fraudsters with criminal charges. Ten to 20 would work better than an FCC fine.

          4. LarrytheG Avatar
            LarrytheG

            never ever click on links unless you KNOW dang sure who it is from , etc… Nothing completely blocks them these days.

          5. how_it_works Avatar
            how_it_works

            That’s my general rule.

      2. Lefty665 Avatar
        Lefty665

        I’m a going phishing all of the time,
        baby’s going phishing too.

        Bet your life your loving wife,
        gonna catch more phish than you

        Any phish bites if you’ve got good bait,
        That’s a little story I would like to relate…

        Phishing Blues – Taj Mahal

  6. Charles D'Aulnais Avatar
    Charles D’Aulnais

    This may have been the trend for longer than you think. I confess that I haven’t finished reading it in detail. I scanned it from my phone yesterday morning and downloaded it to my PC this morning.

    It’s not the post office. It’s worse.

    https://www.nature.com/articles/s41586-022-05543-x

  7. DJRippert Avatar
    DJRippert

    Ok, let’s parse this. First, the accounting firm needs better writing skills. As far as I can interpret the message, the manual handling of documents is being botched by government employees. For example, the document arrives and return receipt is confirmed (presumably through another manual document). However, the original document (presumably some kind of payment) is not logged into the system. This is a human error. The computer system detects a lack of expected payment and correctly generates warnings and, correctly, assesses penalties and interest.

    The problem is some government employee who can’t manage to open an envelope and key in the details of a check.

    The Virginia Department of Taxation’s answer to its own inability to manage its employees is to demand automation. Normally, I’d say “good”, that should reduce costs. However, I have the distinct sense that the Virginia Department of Taxation will not ask for less funding in the future given its mandated automation. No, like most government institutions, it will continue to eat taxpayers’ cash and belch incompetence like Jabba the Hut.

    All of which brings me back to one fo my favorite Ralph Northam rants – the demotion of the Secretary of Technology from the cabinet. Again and again and again, problems are solved and efficiencies are gained through the application of technology. Yet, Hayseed Ralph saw no need for a cabinet level position involved with technology. But, but, but … the departments all run their own IT say the Northam apologists. How quaint. Disconnected 1970s style departmental computing. Do the computer technicians all wear white lab coats and work in glassed in computer rooms too?

    One can only hope that Gov Youngkin finds enough time in his short 4 year term to fully erase every last thing Ralph Northam did.

    1. LarrytheG Avatar
      LarrytheG

      I don’t know about the Northam thing but I would not have to be convinced that Youngkin is someone who SHOULD be able to help modernize or at least set some wheels in motion.

      I’m not convinced it’s so awful. DMV works pretty good on the web and we do volunteer taxes and when we EFILE, Va acknowledges fairly quickly and we know from feedback that folks get their refunds fairly quick – deposited in their bank accts.

      I queried VDH for my immunization records and even though a human was involved, I got the info in two days.

      Should I credit Northam for this?

      half glass perspectives.

      1. DJRippert Avatar
        DJRippert

        DMV does work pretty well on the web. So, is the cost per driver for DMV in Virginia dramatically lower than it was 15 years ago? Has the cost of car registrations or driver’s license renewals fallen?

        Seems like they should have.

        There’s more to technology than bits and bytes. There’s the business impact too.

        I real technology czar wouldn’t just get the systems to work he or she would actually lower the cost of government through the use of technology. Shudder!

    2. Virginia Gentleman Avatar
      Virginia Gentleman

      Do you realize that before Gov Northam that the state had both a State CIO (at VITA) and a Secretary of Technology? Did that make sense? Gov Northam was smart to roll the Secretary of Technology under the Sec of Administration and eliminate the duplication with the State CIO. In fact, Virginia has one of the best State CIO’s in the country with Bob Osmond. Virginia is seen a leader nationally from a technology perspective.

      1. James C. Sherlock Avatar
        James C. Sherlock

        Does that include the systems that responded flawlessly to unemployment claims?

        1. Virginia Gentleman Avatar
          Virginia Gentleman

          It does now. Those problems have been fixed. I would imagine that any enterprise the size of the VA Govt will have some outdated systems and problems with some solutions. I encourage you to research the technology solutions in other states and do a comparison. I think you will be pleasantly surprised at how the old Commonwealth compares.

          1. DJRippert Avatar
            DJRippert

            While you were busy renewing your driver’s license from the commode, Virginia was worst in the nation at processing unemployment checks due to IT problems.

            https://www.baconsrebellion.com/how-team-northam-botched-the-unemployment-insurance-crisis/

          2. DJRippert Avatar
            DJRippert

            Comparing one state’s IT to another is like arguing about who is the tallest of the seven dwarfs.

            Here’s another Virginia IT issue:

            https://www.foxnews.com/us/virginia-problems-recently-discovered-backlog-voter-registration-applications-no-data-lost

          3. DJRippert Avatar
            DJRippert

            And another …

            https://spectrum.ieee.org/virginia-state-agencies-still-suffering-from-server-problems

          4. DJRippert Avatar
            DJRippert

            This was well done …

            https://statescoop.com/virginia-to-pay-northrop-grumman-35-8-million-to-end-it-contract/

          5. Virginia Gentleman Avatar
            Virginia Gentleman

            So ending a contract with an underperfoming vendor and paying them half of what they were asking to be paid is considered a bad thing? I say this was good government.

          6. Virginia Gentleman Avatar
            Virginia Gentleman

            Really? A 2010 article? Ok — Gov McDonnell was a crappy Governor as it relates to IT.

          7. Lefty665 Avatar
            Lefty665

            Uh, IEEE article is from 2010 and the statescoop article from 2018. They are not exactly current issues.

          8. LarrytheG Avatar
            LarrytheG

            No. You compare on relevant metrics. You can’t impugn Virginia in isolation on cherry-picked stuff and really claim a honest evaluation.

            Virginia is not perfect by a long stretch. It has it’s flaws and issues but it ain’t near as bad as you are portraying it IMO.

            We compare states on everything from NAEP to “best for business” to taxes and unemployment processing.

            Why not this?

      2. DJRippert Avatar
        DJRippert

        Eliminating the duplication was fine. Removing the technology lead from the cabinet was not. However, Northam easily found room on he cabinet for a DEI lead.

        1. Virginia Gentleman Avatar
          Virginia Gentleman

          Janice Underwood was the Chief Diversity Officer. I know how anything that promotes diversity bothers you so I am not surprised you were unhappy with that position.

  8. DJRippert Avatar
    DJRippert

    Oh Jimmy – you ain’t seen nothing yet. I’ve been using ChatGPT – a new AI tool from OpenAI. It will be revolutionary for many human (or formerly human) activities – including blog writing. Maybe especially blog writing.

    https://www.forbes.com/sites/cindygordon/2022/12/29/will-2023-be-the-year-that-openais-chatgpt-breaks-free/?sh=b282f33b1c8e

    1. DJRippert Avatar
      DJRippert

      This took two question input to ChatGPT. It required 90 seconds. It is not “cut and paste” from any published book …..

      Bacon’s Rebellion was a 1676 uprising in the British Colony of Virginia, led by Nathaniel Bacon. It was sparked by a dispute between Virginia Governor William Berkeley and a group of frontiersmen, led by Bacon, over the Governor’s refusal to allow colonists to attack the territory of the local Native American tribes. The rebellion was eventually put down, but it marked the beginning of a period of significant political and social upheaval in Virginia, and has been seen as a precursor to the American Revolution.

      There were several significant implications of Bacon’s Rebellion. One of the most immediate was that it led to the death of Nathaniel Bacon and the end of the rebellion. However, the rebellion also had longer-term effects on the colony of Virginia and the broader British Empire.

      One of the main implications of the rebellion was that it exposed deep divisions within the colony, including tensions between wealthy landowners and poorer frontiersmen, and between different racial and ethnic groups. It also revealed the fragility of the colonial government and the potential for unrest and rebellion among the colonists.

      In the aftermath of the rebellion, the British government took a more interventionist approach to colonial governance, seeking to exert greater control over the colonies in order to prevent future uprisings. This included the appointment of royal governors and the establishment of a more centralized system of administration.

      Overall, Bacon’s Rebellion had a lasting impact on the development of the British colonies in North America and contributed to the growing sense of independence and self-determination among the colonists that would ultimately lead to the American Revolution.

      1. LarrytheG Avatar
        LarrytheG

        Gadzooks! What WILL they think of next?

      2. James A. Bacon Avatar
        James A. Bacon

        Wow! Can you tell ChatGPT to put a particular slant on the article — make it woke or non-woke?

        1. Charles D'Aulnais Avatar
          Charles D’Aulnais

          That will happen all on its own
          https://www.washingtonpost.com/technology/2022/07/16/racist-robots-ai/

          1. LarrytheG Avatar
            LarrytheG

            That’s a fascinating article. Thanks for posting.

        2. DJRippert Avatar
          DJRippert

          ChatGPT, Was Ralph Northam a good governor?

          “Ralph Northam was the Governor of Virginia from 2018 to 2022. He was a member of the Democratic Party. During his tenure as Governor, Northam was known for his efforts to expand access to healthcare, improve the environment, and promote racial equity. Many people would say that he was a good Governor because of his focus on these issues. However, others may have had different opinions about his performance as Governor.”

          ChatGPT, was Bob McDonnell a good governor?

          “Bob McDonnell was the Governor of Virginia from 2010 to 2014. He was a member of the Republican Party. During his time as Governor, McDonnell implemented several initiatives to improve the state’s infrastructure, promote economic development, and increase access to education. Some people would say that he was a good Governor because of these efforts. However, others may have had different opinions about his performance as Governor.”

          A simple test but seems pretty evenhanded to me.

      3. Lefty665 Avatar
        Lefty665

        Double wow!

  9. Stephen Haner Avatar
    Stephen Haner

    For us yesterday returning from a long visit to Texas it was Delta with a problem. The “computer” rebooked us automatically and almost immediately when it was clear a connection would be missed. Same thing happened in October on a flight to Europe. No human intervention (we did have to go on line and pick new seats.) All the people we did deal with couldn’t have been nicer, but it couldn’t be more clear that the number of humans involved are shrinking. Try to get through on the phone… Nothing new in my experience about a high school (if lucky) educated clerk who can’t make change. That’s the use of calculators in all things. Plenty of math teachers would ban them from early grades.

    The USPS had emailed me to expect the back mail today, but found it already in the box. 🙂 No sweat.

    1. LarrytheG Avatar
      LarrytheG

      10 really good IT folks are worth a thousand folks (who may not be able to make change) answering phones at a call enter.

      Private Industry is doing what they always do to be more efficient and keep down costs.

      It’s not a perfect thing….ever…..

      Southwest does what is known as point-to-point, all the other carriers do hub and spoke.

      I notice this holiday season that the USPS was delivering packages all day long 24/7 right along side UPS, Fed Ex and Amazon.

      Oh for those days sitting in the outhouse reading Monky Wards catalogs… 😉

      1. Bubba1855 Avatar
        Bubba1855

        I’m not really sure if I’m correct about this. When Southwest first started they couldn’t afford to buy/lease the reservation systems that all of the other major airlines were using, so they wrote their own to fit their particular situation. I’m not sure if that still exists today but given the meltdown they had I suspect they still do. And yes Southwest’s original and still business model is point to point. Did you know that originally they only used 737’s or was it 727’s in order to reduce training,
        maintenance and scheduling issues. Not to mention that they could get lots of used jets at a low price. It has served them well until last week.

        1. LarrytheG Avatar
          LarrytheG

          I think they still only use 737s. Point to point beats hub/spoke except for multiple airport closings then it blows up.

      2. DJRippert Avatar
        DJRippert

        “I notice this holiday season that the USPS was delivering packages all day long 24/7 right along side UPS, Fed Ex and Amazon.”

        Funny what happens when gub’mint faces competition.

        Now, about those charter schools.

        1. LarrytheG Avatar
          LarrytheG

          bring them on…

  10. Rosie Avatar
    Rosie

    Given how often my career devolves into doing basic IT work for your generation, it’s odd how you express concerns about us whippersnappers handling the tech with…someone handling physical currency? I can’t even remember the last time I paid cash outside of the flat penny machines at the Norfolk Zoo.

    One of my old clients didn’t know what bookmarks were; they just had desktop full of Chrome shortcuts to websites. And they were a longstanding clerk for a local government. A very nice person though.

    1. vicnicholls Avatar
      vicnicholls

      and I can’t tell you the # of times this dinosaur has not only taught the young folks how to repair computers, run reports, maneuver Windows & software systems, use a screwdriver, but also be able to cope when your phone and Siri are dead, the power is out, and your anxiety is out of control. PS The ability to do math without a calculator comes in handy.

      1. how_it_works Avatar
        how_it_works

        https://www.youtube.com/watch?v=Uo0KjdDJr1c&t=5s&ab_channel=DreamReachMedia

        1. vicnicholls Avatar
          vicnicholls

          Exactly. This is why I’m the only American in my group.

    2. LarrytheG Avatar
      LarrytheG

      The most amazing thing about seniors and technology is the fact that some of them are all in and know and understand and use it while others are just hopelessly out of the loop, befuddled and at odds with it. Somehow, there is a difference. Similar ages, very different in how they deal with technology, not at all clear why or how.

      1. Charles D'Aulnais Avatar
        Charles D’Aulnais

        If you have faith in your ability to press the correct buttons, you can put a piece of electrician’s tape on the display and never have to reset the clock on the microwave or be annoyed by a flashing “12:00” after power failures ever again.

        1. LarrytheG Avatar
          LarrytheG

          Can’t tell you how many senior acquaintances I have that have got a new car and don’t know or understand how that phone Bluetooth thing “works”…. think that “shortest distance” is the better default for GPS than “shortest time”… or won’t use GPS because it gave bad directions..or worse, they’ll use it on the phone while they drive… ye gads…

  11. Stephen Haner Avatar
    Stephen Haner

    Further on the lessons from yesterday’s (and today’s) travel adventure. When it was clear we’d miss a connection in ATL late yesterday, the computer put us on a flight this morning. But then in ATL a gate agent offered two seats on the post-midnight arrival in RIC. We passed and spent the night. It turned out THAT flight was cancelled after boarding for some issue with the crew (Jim’s point?) and many who deplaned 1) spent the night in the terminal and 2) were standby on our flight this morning. We were smart to follow the computer’s lead. 🙂 It was some human who let the others down.

    1. LarrytheG Avatar
      LarrytheG

      Shades of AI !

    2. DJRippert Avatar
      DJRippert

      I have 2.3 million air miles on United alone. Adding all the other airlines I’ve flown, I’d guess we’re talking 3.5 million miles. At 500 mph in flight, it takes two hours to traverse 1,000 miles. So, 3.5 million miles takes 3,500 hours of actual flying time. About 1.7 work years of time. And, of course, that doesn’t count getting to the airport early, waiting in line, waiting for late flights, waiting for missed flights, etc.

      I’ve slept in more airports than I can count.

      Yet, through it all I remain amazed at how well the system actually works. You are sitting in a chair in a metal tube six miles in the air. You take off from Washington and land in Tokyo fifteen hours later. And it works first time, every time (well, almost). Amazing.

      1. James C. Sherlock Avatar
        James C. Sherlock

        See the movie “In the Air” with George Clooney. Perfect for you.

        1. DJRippert Avatar
          DJRippert

          Only an actor who exclusively flies private could pretend to enjoy flying endless commercial with a straight face.

          I admire the system but nobody who flies a lot likes the experience.

        2. LarrytheG Avatar
          LarrytheG

          perhaps but seems a little dated, not surprised you like it! 😉

      2. LarrytheG Avatar
        LarrytheG

        It truly is an example of a highly complex system with a lot of pieces and parts that does “work” most of the time but multiple airport closures wreak havoc.

        I’ve heard several people say that short-haul air travel should be replaced by high speed passenger rail – like the rest of the developed world.

  12. wa6ilt Avatar
    wa6ilt

    It’s not just these kinds of situations. It’s rapidly getting to the point where you cannot function in our society without a smartphone, computer, and a credit card. That is just plain wrong. The Dept. of Taxation says that transactions over $1,500 must be done electronically. Where is the law requiring that? When was it ever discussed and voted on by the people who are supposed to represent us? This is incrementally moving us to digital currency, which means the government has complete control over all your assets all the time and can freeze or seize your funds whenever it feels like it. It has to stop.

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