Slow Service: The New Normal

by Kerry Dougherty

We waited at least 20 minutes after we were seated to place our drink orders. Another 15 to get our cocktails. Another 30 for appetizers (cups of soup) and another 30 for our entrees.

It was so late when we finished, we skipped dessert.

Welcome to the “new normal” in dining out: Painfully slow service.

It seems it’s the same almost everywhere. Restaurateurs, unable to hire employees who are cashing fat government checks for doing nothing, are hobbled by lack of workers.

Shoot, one oceanfront restaurant recently posted a notice on its marquee that read something like, “Be Patient We Have No Staff.” Another Beach establishment is plastered with “help wanted” signs — even in the ladies’ room.

I’m not complaining about my Saturday night dining experience, simply observing. Despite the desultory service, dinner was delish and the company was even better. Our server was cheerful, just slow.

As a former waitress, my guess is she had too many tables.

I won’t name the establishment other than to tell you it’s in Norfolk and the food is terrific. I’ve eaten there at least four times since indoor dining was permitted again in Virginia and the service now is markedly worse than it was last September.

As we waited — and waited — for dinner we talked about that moment at President Biden’s CNN Town Hall last week when an Ohio restaurant owner named John complained about how hard it was to hire wait staff because of the generous government benefits the unemployed receive.

The president basically rebuffed John’s concerns with this glib statement:

“If you noticed, we kept you open.“

Actually, Mr. President, that’s a lie. The government didn’t keep restaurants open. In fact, most governors shut them down. Some were able to limp along on takeout orders, but there weren’t many industries that suffered more devastation from the lockdowns than restaurants, bars and clubs.

Estimates of the carnage vary wildly. It’s been reported that more than 1,000 New York restaurants went under during the pandemic. And ABC news claimed this spring that one third of all California restaurants closed permanently.

Back to the Town Hall.

Next Biden lapsed into his usual gibberish, at first denying that combined federal and state benefits were killing the incentive to work and then saying, oh well, even if they are, the federal loot ends on September 6th and things should get better after that.

Until then, John’ll be in a “bind,” he said with a shrug.

Unacceptable.

Federal unemployment benefits amount to $300 a week and the average state benefit is $338. Given a 40-hour week, that comes out to $15.95 an hour.

This means employers paying less than 16 bucks an hour are no longer competing with each other to hire workers, they are in competition with the government, which has manipulated wages. This is no longer a free market.

As a result of government meddling, look for slow service and shortages everywhere at least until September.

Bon Appetit!

This column has been republished with permission from Kerry: Unemployed & Unedited.


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Comments

23 responses to “Slow Service: The New Normal”

  1. Stephen Haner Avatar
    Stephen Haner

    Saw that all over the Outer Banks last month, but they also pointed to 1) shortage of housing for summer temp workers, due to so many people actually working remotely from homes they would normally put up to rent and 2) shortage of the usual cohort of overseas workers who come on short visas to work in the U.S. But no question low wage jobs with no benefits cannot compete with what the government has been handing out. How long will it be before the “Delta” drumbeat leads to calls for another extension of emergency UI payements? Ten….nine….eight….

  2. Eric the half a troll Avatar
    Eric the half a troll

    I think you will find that oceanfront restaurants tend to hire seasonal staff rather than full-time “employees who are cashing fat government checks for doing nothing”. As such, they are likely experiencing the new normal that seasonal waitstaff have found better and more lucrative employment that doesn’t require putting up with a-holes who are impatient about receiving their cocktails and are holding the “tip” sword of damocles over their head. Who can blame them…?

    1. DJRippert Avatar
      DJRippert

      Virginia ended 2017 (December) with an unemployment rate of 3.6%. It was 4.3% in June. While neither number represents a catastrophe it does not appear that there is a labor shortage.

      I strongly suspect that if you look at people earning between $10 – $20 per hour you’d find quite a few who prefer the government benefits.

      If you count costs of commuting, etc it would take at least $17.50 per hour to lure people away from $15.95 per hour in benefits.

      $15.95 * 2080 = $33,176.

      I don’t foresee and end to the labor shortages until the benefits stop.

      1. tmtfairfax Avatar
        tmtfairfax

        How many members of Congress or the GA could ace an elementary college micro-economics class? Or even get a gentleperson’s “C”?

      2. Eric the half a troll Avatar
        Eric the half a troll

        According to a quick search on Indeed Virginia wait staff make an average of $15.88 per hour with tips so maybe they need to add a bit to their base salary (less than $2) if the restaurant cares about the customer’s dining experience and they are short on staff.

        Aside: I recently went to eat in Seattle and was informed that a 20% gratuity would preemptively be added to my bill – I had the right to request it be removed, however. I had no problem with this although it did seem to me that the place would be better off just paying its staff well and saying “no tips”.

        1. DJRippert Avatar
          DJRippert

          I partially put myself through UVa working as a waiter at LaHacienda. I am a very generous tipper.

          Unfortunately, I’m not sure it’s the wait staff who represent the labor problem. Waiters and waitresses generally make pretty good money. However, the kitchen staff often does not make $15+ per hour.

          In many cases I have been told that it is the kitchen staff that is hard to find.

          I went to the Orioles / Nats game at Camden Yards on Saturday night. Lots of great food stalls. Horrible lines.

          1. LarrytheG Avatar
            LarrytheG

            Some restaurants “share” the tips with kitchen staff…. at least the ones put on charge cards.

        2. WayneS Avatar

          “I recently went to eat in Seattle and was informed that a 20% gratuity would preemptively be added to my bill…”

          I usually tip more than that, but if the owner of a restaurant is going to be so presumptuous as to add 20% to my bill as a matter of course, then I will not add to it.

          1. John Harvie Avatar
            John Harvie

            Same here!

          2. Matt Adams Avatar
            Matt Adams

            I’ve only ever seen tip inclusion on big parties and buffets.

          3. WayneS Avatar

            Same here – so far.

    2. DJRippert Avatar
      DJRippert

      Virginia ended 2017 (December) with an unemployment rate of 3.6%. It was 4.3% in June. While neither number represents a catastrophe it does not appear that there is a labor shortage.

      I strongly suspect that if you look at people earning between $10 – $20 per hour you’d find quite a few who prefer the government benefits.

      If you count costs of commuting, etc it would take at least $17.50 per hour to lure people away from $15.95 per hour in benefits.

      $15.95 * 2080 = $33,176.

      I don’t foresee and end to the labor shortages until the benefits stop.

    3. Stephen Haner Avatar
      Stephen Haner

      It is probably still possible to make a great living working in a high-end restaurant, where the bills and tips are richer. But yes, general unskilled wages are going to have to rise. ‘Tis the way of things, supply and demand. That’s why I’m not buying this “inflation is transitory” line of bull.

  3. Eric the half a troll Avatar
    Eric the half a troll

    I think you will find that oceanfront restaurants tend to hire seasonal staff rather than full-time “employees who are cashing fat government checks for doing nothing”. As such, they are likely experiencing the new normal that seasonal waitstaff have found better and more lucrative employment that doesn’t require putting up with a-holes who are impatient about receiving their cocktails and are holding the “tip” sword of damocles over their head. Who can blame them…?

  4. Nancy Naive Avatar
    Nancy Naive

    Oh, boo hoo.

  5. On my return home from Hilton Head during the great gasoline shortage of 11-14 May, a McD’s was closed so we went to the adjacent Zaxby’s. I asked the girl in the drive thru window and she stated it had been closed for a few weeks because it had no employees!

  6. The BIG PROBLEM with in-person classes at Virginia campuses will be a lack of workers in the dining halls. My neighbor manages several of the campus eateries… he doesn’t have enough staff and the Admin won’t give him money to attract non-student workers. Bet no Ivory Tower Idiot saw that coming!

    1. John Harvie Avatar
      John Harvie

      Wondering if the “Order of the White Jacket” is still active at W&M. Student waiters were great in my day.

  7. Stephen Haner Avatar
    Stephen Haner

    Saw that all over the Outer Banks last month, but they also pointed to 1) shortage of housing for summer temp workers, due to so many people actually working remotely from homes they would normally put up to rent and 2) shortage of the usual cohort of overseas workers who come on short visas to work in the U.S. But no question low wage jobs with no benefits cannot compete with what the government has been handing out. How long will it be before the “Delta” drumbeat leads to calls for another extension of emergency UI payements? Ten….nine….eight….

    1. Matt Adams Avatar
      Matt Adams

      The lack of overseas workers probably really impacted that’s for certain.

  8. WayneS Avatar

    I just read some of pres. Biden’s comments from that “town hall”. The man is a babbling idiot.

  9. Nancy Naive Avatar
    Nancy Naive

    Two words: Jon Rahm

  10. StarboardLift Avatar
    StarboardLift

    In the past week I have seen signs on doors of 2 restaurants in Virginia Beach “Due to staffing shortage, take-out only, no dining .” GDP brake, for sure.

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