Governor Youngkin’s Private-Sector Experience Appears to be Working in Government

Governor Glenn Youngkin speaks during a news conference announcing the latest report of the Department of Education

by James C. Sherlock

This article is about Governor Youngkin’s executive leadership and management, not his policies.

The reviews so far are generally good.

We normally elect Governors with little experience as operating executives. It is a rare gubernatorial resume that does not include experience as either a politician or a lawyer or both.

That changed with Glenn Youngkin. He is an engineer and a former chief executive of a complex and very successful private corporation. His experience in private industry honed the leadership and management skills and methods he has brought to government.

It is important to understand how well that is working in his job as chief executive of Virginia’s sprawling bureaucracies. Bureaucracies are notoriously passive-aggressive. They despise change, and often refuse to support it.

In this case, the uniformly positive reports reaching me from the senior levels of government are pleasantly unexpected and bode well.

I have given the governor time to establish himself and myself time to get diverse feedback on his performance as state chief executive before writing this article.

  • I have been reviewing the governor’s daily schedule for weeks to get a macro view;
  • I correspond regularly with some of his senior subordinates;
  • A few personal friends are very well connected with the grapevine of the administration. Grapevines tend to pounce on and exaggerate rumors of dissatisfaction.

None of my contacts in this matter are accustomed to working in government for a person with the governor’s extensive experience as a chief executive in private business.

Engaged leadership and hands-on management can be discomforting to some.

I thought it possible, indeed likely, that some senior subordinates unused to Governor Youngkin’s style of management would be put off. Maybe some of them are. I will note that if it is the right subordinates who do not like it, that can be considered a feature, not a bug, of a management approach.

But the private reviews of his leadership style and work habits relayed to me are favorable to this point:

  • They describe him as a workhorse, not a show horse;
  • He arrives early and stays late to read and analyze everything put in front of him;
  • His daily working schedule is dominated by meetings with not only his cabinet members but also their agency heads. They coordinate to set the agendas of real working sessions;
  • He listens closely when his subordinates speak and is reported to ask the right questions;
  • He joins field trips with them to see first hand the issues they raise;
  • He does not suffer fools, and is unlikely to have appointed any. There is no Atif Qarni in the group. But if he becomes disappointed over time with any one of them, expect him to act.

He must conduct himself well in subordinate interactions or the people with whom I discuss this in private would be relaying complaints by now. They are not yet.

Some of the junior civil servants who joined the highly politicized departments in previous administrations because of their personal politics are undoubtedly restive, but that is to be expected.

With luck, those who will not conduct themselves apolitically will leave.

Bottom line. When you see a picture (above) of the governor speaking at a press conference about policy, know that he understands fully the details of that policy — whether you like it or not.

Experienced leadership and management in a chief executive are very important.

We all should be comforted by the care Governor Youngkin takes — the work he puts in and the inputs he seeks in the office and in the field — and the skills he deploys to run the executive branch.

They will prove especially important in a crisis like the one we just went through with Governor Northam in charge. Inflation and the coming recession will both challenge Governor Youngkin’s control of the executive branch and the skills he has taught to his subordinate leaders.

They will not be the last such tests.


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Comments

44 responses to “Governor Youngkin’s Private-Sector Experience Appears to be Working in Government”

  1. Cynthia  Phillips Avatar
    Cynthia Phillips

    Hopefully the right people will talk to him about the change. Some employees have to work from home because the office (not the people in it) damage their health. a plan was in place but i understand this policy voids it and the timeline he set for getting medical letters is too short in this day and age of understaffed offices.

    1. James C. Sherlock Avatar
      James C. Sherlock

      July 1 is the deadline. As for the rest, He has a government to run.

  2. Dick Hall-Sizemore Avatar
    Dick Hall-Sizemore

    All the points you made concerning Youngkin’s leadership style and work habits I would apply to both Mark Warner and Tim Kaine. For example, during budget briefings, DPB would have a list of capital requests that it recommended not be approved. Rather than go over the list there or just accept DPB’s recommendations without question, Kaine would ask for a copy of the list, describe it as his “homework” and promise to have his answers the next day. As promised, the next day, he returned the list with his comments and overriding some of DPB’s recommendations.

    1. James C. Sherlock Avatar
      James C. Sherlock

      Thanks.

  3. William O'Keefe Avatar
    William O’Keefe

    If he,iindeed, did authorize support for Dominion’s wind farm boondoggle, either he is not that good of an executive or else he sold our early

  4. My GOD — requiring workers to show up at the office to work…. we haven’t seen such inhumanity since May 6, 1937.

    1. Lefty665 Avatar
      Lefty665

      I expect all the workers on the Hindenberg would have preferred to be working remotely that day.

  5. Super Brain Avatar
    Super Brain

    Also the Gov is busy trying to give little Danny Snyder hundreds of millions of taxpayer money.

    1. DJRippert Avatar
      DJRippert

      Funding for the new stadium should be up to the localities near the stadium. The state, at the state level, has no business funding a stadium that will only create very localized jobs. FWIW – I feel the same way about rural broadband. If the localities that are demanding rural broadband are so confident of its economic benefit they should borrow the money to fund it and then pay off the loan with the increased taxes from the economic boon they say it will bring.

      1. Lefty665 Avatar
        Lefty665

        Don’t believe the issues are at all the same.

        Broadband is a public good. Access to information is crucial to learning and to commerce. It is the digital equivalent of roads that we understand are vital for the good of the Commonwealth and it’s citizens.

  6. James McCarthy Avatar
    James McCarthy

    This apologetic screed reads like a test paper for a flack job seeker.

    1. James C. Sherlock Avatar
      James C. Sherlock

      You usual level of contribution. Kind of pitiful, but dependable. Something to be said for consistency.

  7. Moderate Avatar
    Moderate

    However, if you talked with state employees, I believe you’d get a different response. The telework policy revision is severe and fails to recognize different agencies and different situations. It does not appear that he made any effort to fully understand what the policy change would really mean for workers. The upper level folks may be happy but I’m betting you’d get a very different response from the average worker.

    1. James C. Sherlock Avatar
      James C. Sherlock

      I know that some state employees like to work from home.

      Some probably hate it. It really cramps the prospects for young employees to be socialized into the culture at work and learn critical skills by observation.

      But the COVID emergency is over.

      The governor has determined that on balance it is best for the state if state employees come to the office.

      He has offered an opportunity to those who do not wish to report to the office to find other work. They should be grateful for the lead time.

      1. Moderate Avatar
        Moderate

        Some are located across the state and in places where there are no offices to attend each day. Many were working remotely long before COVID started. The assumption that state employees are lazy is wrong. From what I’ve seen, the governor is not aware of the full situation but has set up a political hurdle that will prohibit consideration of real situations.

        IF we want dependable and well trained state employees, the attitude that folks can just find other work will assure we don’t get the employees we need taking care of the things we need. It appears you start with the attitude that employees are lazy and unwilling to work. Sad. Too many folks assume all government employees are worthless.

        1. James C. Sherlock Avatar
          James C. Sherlock

          Wow. You clearly feel persecuted,

          There are legitimate government efficiency and effectiveness reasons to want government staffs at work together. The two cases you cite – no existing offices and legitimate best interest of the government -will be exempt from the Governor’s order. I

          I newer wrote or insinuated that anyone is lazy. You need to reassess.

      2. VaPragamtist Avatar
        VaPragamtist

        “The governor has determined that on balance it is best for the state if state employees come to the office.”

        Using what data? Where’s the metrics-driven analysis that’s driving the policy change you’d expect from a governor with “extensive experience as a chief executive in private business”?

        1. James C. Sherlock Avatar
          James C. Sherlock

          The policy change is no more complex than “emergency over, pre-emergency rules apply”. The government has to open for business to serve the people. If you think there was no loss of efficiency or effectiveness, talk to someone who tried to get an unemployment check. Governor McCauliffe who was not as clueless as Northam, would have done the same thing.

          1. VaPragamtist Avatar
            VaPragamtist

            “The policy change is no more complex than ’emergency over, pre-emergency rules apply’.”

            No, the policy change is “emergency over, more stringent pre-emergency rules apply”.

            You’ve cherry picked one service from one agency and assigned blame for inefficiencies to telework policy. On VEC, what empirical evidence do you (or the Governor) have that suggest that telework is to blame for VEC inefficiencies and not, say, a significant increase in claims?

            Putting VEC aside, what empirical evidence do you (or the Governor) have that suggests state government on the aggregate is less efficient with greater flexibility in teleworking?

          2. James C. Sherlock Avatar
            James C. Sherlock

            Your question: “What empirical evidence do you (or the Governor) have that suggests state government on the aggregate is less efficient with greater flexibility in teleworking?” Answer: a lifetime of experience working for and with the government.

          3. VaPragamtist Avatar
            VaPragamtist

            So personal anecdotal evidence that you’re not going to expand on?

          4. Lefty665 Avatar
            Lefty665

            There’s an old joke about a state cop who writes a DUI without giving the driver a blood test. At trial the defense attorney asks what in his trooper training gave him the ability to assess drunkenness without testing. The cop replied, nothing, it was my 10 years as a bartender.

            Anecdotal experience can have value.

          5. VaPragamtist Avatar
            VaPragamtist

            It can, if you’re a bartender-turned-cop assessing the drunkenness of an individual and are able to give detail about his behaviors.

            But if you’re making a claim about the effectiveness of a telework policy on a massive state government system without providing any detail outside of one agency, then anecdotal evidence doesn’t cut it.

            Moreover, this article is about the leadership and management experience Youngkin brings to the Governor’s office from the private sector. But no private sector executive worth their salt would rely on anecdotal evidence when making major decisions for their organization. So again, I ask, where’s the data?

      3. Crosswalks to Nowhere Avatar
        Crosswalks to Nowhere

        The emergency is over, let’s all go back to the same exact crap policies we did before. Pandemic proved that telework is just as effective as full time in the office. Most local government departments have no public interaction and don’t need to be full time back in the office. You can’t tell me forcing Stormwater Management into the office daily is worth paying for their office space. I’ve worked in county offices, and forcing staff full time in the office does nothing but force them the budget for drycleaning, pay more for stupidly expensive gas, and waste time commuting everyday

      4. Timothy Watson Avatar
        Timothy Watson

        “It really cramps the prospects for young employees to be socialized into the culture at work and learn critical skills by observation.”

        You can literally move any modern office job and training to a WFH environment. I went from a state job to working for a multi-national company in November 2020, and any teammate at the new job was just a Skype, Teams, or Zoom call away.

        I’m making $40,000 more than I was at the state, despite similar job duties, with de facto permanent WFH.

        Why would anyone in a competitive job field voluntarily work for the state at this point? The state, as usual, is going to end up with the least skilled employees out there just so they can check that box saying the office drone is in their cubicle.

        1. James C. Sherlock Avatar
          James C. Sherlock

          My point was a different one – new employees for whom the government job is her first. My personal physician has a daughter in college who was offered a highly-sought position as an intern for a high level government executive. Then she found out the position was WFH. What would be the point other than as a resume stuffer?

          There are many white collar jobs that can be done well at the task execution level. But human interaction in a work climate is important in most organizations that are well managed. Some of the reasons:

          1. Difficulty with work and home life separation. This can make one choose between home and work responsibilities all day long. Husband and wife in the same location all the time can cause stresses in a marriage;
          2. A lack of community and decreased social life. Not meant in the love life sense, but in friendships. Psychologists have found that social isolation is a huge stress on mental health;
          3. Difficulty with trust, motivation and job attachment;
          4. Lack of teamwork exacerbated by lack of regular interpersonal communication. Remote teams lack community and have barriers to overcome.
          5. Difficult to manage and maintain accountability.
          6. Loss of productivity. There is little to no management oversight as to what an employee is doing during the day or how distracted they are. This can work for self-starters; perhaps not so great for junior and/or unproven teammates.
          7. Internet security concerns.
          8. The remoteness in a public service job from the very public that the position is meant to serve.

          I can also come up with a list of why WFH is a good idea for some. Cost advantages such as obviating the need for commutes and child care. It can also be very appropriate for the management of teams formed of geographically remote subcontractors in IT work. That is what my son does for a living.

          I am sure you find your job change to be of great personal advantage, but the appropriateness, effectiveness and efficiency of WFH may be less prevalent that you think, especially in public service jobs. To your point about pay, government pay must stay competitive.

          1. Timothy Watson Avatar
            Timothy Watson

            1.) Again, this doesn’t seem to be a problem for any major company at this point.

            2.) See above.

            3.) See above.

            4.) Regular meetings or daily scrums allows any competent manager and team to know what’s going on and communicate issues.

            5.) See above, if your only key performance indicator is whether your employee is sitting in a cubicle, then you’re an incompetent manager and your business processes suck.

            6.) See above.

            7.) If the federal government and every major business can figure this out, and the state can’t, maybe it’s time for the state to just stop down all operations. The executive-branch already had thousands of employees who were accessing information systems remotely before COVID (Virginia State Police, VDOT, etc.), so information security is somehow more of a problem now than before?

            8.) Because the vast majority of government employees aren’t sitting at a window waiting on the next person in line like at a DMV?

            But, sure, let’s drive out anyone in a competitive job field and add yet another example of how the state isn’t competitive with private businesses alongside salary, promotional opportunities, etc.

            There’s a lot I could criticize about state government, having worked there for over 7 years at multiple agencies, but expanding telework wouldn’t be one of them.

    2. Virginia Gentleman Avatar
      Virginia Gentleman

      There is a crisis looming if he doesn’t change course on the policy. Many will resign leaving the state at risk. His tip line was a disaster. We don’t have a budget. The jury is still definitely out on his performance.

  8. LarrytheG Avatar
    LarrytheG

    The 21st century economy including government is increasingly NOT rooted in office environments.

    Youngkin appears to have made an arbitrary decision not based on anything other than some unsaid belief.

    And he will get rid of govt employees with his edict and an honest question as to whether than is in intent.

    Skilled, educated professionals are in demand in the private economy and both teachers and state govt workers will leave if Youngkin fails to understand.

    Beyond that, bricks and mortar offices cost money as well as road infrastructure for rush hour commuting.

    Youngkin needs a thoughtful and justified approach to this.

    It can’t be because the governor “has decided”.

    1. walter smith Avatar
      walter smith

      So you’re going to advocate re-hiring all the Covid vax refusers?

    2. James C. Sherlock Avatar
      James C. Sherlock

      That is what we hire chief executives to do – decide. There is a reason we call civilians who choose government service civil servants. They are there to serve the public. They were not accessible to the public when working from home. Ask anyone who tried to connect for assistance, like the thousands of people who could not get their unemployment checks. Give it up.

      1. LarrytheG Avatar
        LarrytheG

        re; ” They were not accessible to the public when working from home”

        This well illustrates what you and perhaps the Gov do not understand that private industry does.

        With a single internet connection – a VEC employee could quite easily “serve” the public – and it could be done 24/7 with rotating shifts of employees , even split shifts, etc.

        VEC could very flexibly add (or substract0 active employees without having to add more office space, parking, etc.

        It’s indeed small thinking that considers employees as ‘servants” rather than key service infrastructure.

      2. Crosswalks to Nowhere Avatar
        Crosswalks to Nowhere

        Most government offices do not directly interact or need to interact with the public. There’s no reason everyone/every department needs to go back full time

      3. Matt Adams Avatar
        Matt Adams

        Mr. Sherlock,

        Most individuals in civilian capacity don’t understand that being a leader means making a decision. Right, wrong or indifferent you have to make a decision, because indecision gets people hurt and or killed. This is a concept that they will never understand.

  9. Nancy Naive Avatar
    Nancy Naive

    And as they say, “Appearances are deceiving.” Youngkin is why they say it.

    Evidence: https://www.baconsrebellion.com/virginias-economic-recovery-among-weakest-in-the-nation-says-virginias-top-economic-developer/

  10. VaPragamtist Avatar
    VaPragamtist

    Management and leadership are more than work habits or how immediate subordinates (appointed by him), perceive his performance.

    How do external stakeholder groups perceive his performance? The General Assembly? Local governments?

    1. James C. Sherlock Avatar
      James C. Sherlock

      You should conduct a survey.

      1. VaPragamtist Avatar
        VaPragamtist

        You wrote an article making a broad claim “about Governor Youngkin’s executive leadership and management.”

        You then cherry-picked specific components of executive leadership and management, ignoring others, and coming to the conclusion “the reviews so far are generally good.”

        Seems that you should conduct a survey to account for the components you’ve missed. Or narrow the scope of your assessment to only that which you cover.

        1. James C. Sherlock Avatar
          James C. Sherlock

          That is because, you know, the reviews I have received so far are generally good. I also wrote that they surprised me.

  11. James C. Sherlock Avatar
    James C. Sherlock

    This article on on management process has become a referendum on policy, as I guess was inevitable.

    That it became one on state workers returning to the office surprises me. It appears that to some a temporary emergency accommodation became viewed as a right. Also to some degree inevitable.

    State and local governments in my experience was significantly hamstrung when work at home was in place. It was much more difficult to contact employees with regards to their jobs. Ask those who looked for help with their unemployment claims.

    No one has a right to a government job, at least in this state government. A job is a contract between employer and employee.

    If a state job is advertised to require “some travel” or “frequent travel”, for example, and a job-seeker accepts it, then that is the contract for that job. If a job is advertised to require work at a headquarters, that too is a contract.

    I have examined Virginia government job advertisements for teachers, nurses and others in support of my writing. They are quite specific about work location and work conditions. If a state employee has a job that was listed as “remote work”, then he has a case and it will be honored.

    If not, he should report to work.

    1. Nancy Naive Avatar
      Nancy Naive

      Aw… on the other hand, since at-home work uses the employee’s heat, phone, desk, etc., etc., think of the overhead saved.

      I got where you’re coming from. Pilot’s have to be at work, in the battlespace, in the cockpit, to their jobs. Oh wait. I forgot Nellis AFB, Nevada. They can work from “home”.

      Apparently, a Daniel Defense semiauto fired at close range into a 10-year old leaves a corpse that requires DNA identification. Well, better that way anyway. Saves a relative the job of identifying the leftovers.

  12. Eric the half a troll Avatar
    Eric the half a troll

    This seems to be a good example of selection bias at work….

  13. Peter Galuszka Avatar
    Peter Galuszka

    Youngkin was not CEO of Carlyle Group. He was co-CEO with Kewsong Lee. Youngkin was pushed out of his position for making bad investment bets and not be aggressive enough, according to Bloomberg.

  14. Timothy Watson Avatar
    Timothy Watson

    lol such a good manager that he can’t measure employee performance other than whether they’re sitting in their cubicle.

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