City of Norfolk Allowed Its Animal Shelter Manager to Work Remotely. From Florida.

by Kerry Dougherty

To those who argue that remote work is lovely and only Luddites believe people should actually show up in their workplace every day, I offer THIS as an extreme example of what can happen.

The Virginian-Pilot reports that earlier this year some bonehead in the city of Norfolk gave the manager of the city’s animal shelter permission to move to Florida and work remotely until her replacement could be hired.

But guess what the long-distance manager did? According to The Pilot, in July she took a second job at another shelter in St. Petersburg.

There are all sorts of ethical questions about the actions of this city worker who continued to draw a fat Norfolk salary — courtesy of taxpayers — of $85,500 while living almost 1,000 miles away.

My real beef is with HER manager who okayed this insane arrangement.

How, exactly, was it supposed to work?

I hesitate to point out the obvious, but animal shelters can’t be operated on Zoom calls. The strays need to be fed, cared for and cages need to be cleaned. Adoptions need to be arranged. The manager is ultimately responsible for all of that and for the workers employed there.

How do you run an animal shelter from 844 miles away? Not well, it seems. A recent state inspection found two significant violations of “veterinary care and infectious disease rules” at the Norfolk Animal Care Center.

According to the Pilot, Jennifer Held is no longer employed by the city. It’s unclear how her departure came about.

Who cares? Frankly, there’s another person who should get sacked over this bizarre situation. The one who approved this peculiar arrangement. This can never happen again.

In fact, it’s long past time everyone returned to the office.

Employers are the key to our return to normalcy. They need to do what Goldman Sachs did this week when the company abolished all COVID rules and ordered its staff to back to work full time.

Yes!

As much as some workers may enjoy staring slack-jawed at their computer screens in their pajamas all day, American society is suffering from an acute lack of community due to the forced isolation.

Creative energy wanes when workers can’t brainstorm in person. Friendships can’t develop when there’s no gathering around the proverbial water cooler or heading out for drinks at quitting time.

The only thing that grows is obesity and loneliness.

Governor Glenn Youngkin is fighting the laptop lobby that works for the commonwealth. Employees seem to regard coming to work as an imposition on their time. He wants them back on the job and in person.

Shoot, the new governor had to fight like heck to get DMV to reopen. I was there yesterday, without an appointment. My number was called in six minutes. Two years ago I couldn’t get an appointment and had to get a temporary extension of my driver’s license.

Trust me, Youngkin’s DMV is running much better than his predecessors’ DMV ever did. Especially Mark Warner’s, who once laid off DMV employees to save money.

Take a minute and read our companion piece today from 2003 on former Gov. Mark Warner’s DMV.

Writing for the Toronto Globe and Mail in Oct. 2021 in a piece headlined “In The Move To Remote Work We Are Losing Our Sense of Connection To The Workplace,” Jennifer Moss reports that incidents of depression and loneliness spiked as workers stayed home:

As the pandemic drags on, many white-collar workers are realizing that those seemingly banal water-cooler chats in the office during pre-pandemic times were surprisingly important to their mental health. Sure, it ate up valuable time chatting about the latest Netflix series and commiserating about commuting, but it was also a glue that helped us connect with co-workers. The lack of office socializing and collaboration is contributing to the weakening of our work relationships and increasing employee stress…

During the pandemic, our research team found that employees were finding it hard to stay connected to their peers while working remotely. Eighty-five per cent said their well-being has declined in the pandemic and around 40 per cent of respondents said they struggled with being so disconnected from co-workers.

It’s time to leave the insanity of COVID lockdowns behind. What happened at Norfolk’s animal shelter is extreme, but none of what happened when we shut down schools, churches and office buildings was good.

Time to put that nightmare behind us and get everyone back to work.

In person.

This column has been republished with permission from Kerry: Unemployed & Unedited.


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Comments

59 responses to “City of Norfolk Allowed Its Animal Shelter Manager to Work Remotely. From Florida.”

  1. vicnicholls Avatar
    vicnicholls

    Guess what? There are people who do get work done remotely because the people and the managers are actually responsible adults. They can work in public sectors.

  2. LarrytheG Avatar
    LarrytheG

    Can’t tell if Kerry really gets worked up on things or she has to in order to get a column out.

    A manager makes sure the actual physical work gets done and in this case if this was a manager who was leaving and they wanted her to stay and help with a transition – I can see that.

    Kerry can’t seem to help herself on the Covid thing and people working remotely and successfully remotely – to the point where that has become an option for some kinds of work in some situations.

    It’s becoming a perk as well as a competitive benefit for valued employees.

    Kerry must be jealous or have a bug up her nose
    or something.

  3. Matt Adams Avatar
    Matt Adams

    The ability to telework should be based upon the needs and also the job. This job clearly was not conducive to telework as it required a physical presence to complete daily tasks. A hybrid schedule is the sweet spot for many, as they can retain the work/life balance they gained during COVID and also attended to their job requirements.

    Most of the justification for returning to the office is the amount of dead money tied up in rent for office space.

  4. Eric the half a troll Avatar
    Eric the half a troll

    As much as Kerry hates the “slack-jawed” teleworkers, if she did even a scintilla of research before launching her screed, she would find that labor productivity grew at an annualized rate of 11.2 percent in 2020q2…

    1. Nancy Naive Avatar
      Nancy Naive

      Don’t tell Karen this, but she doesn’t have to commute from VB to Richmond to file her “stories” with BR.

    2. Randy Huffman Avatar
      Randy Huffman

      As has been noted in prior posts, it all depends on the position, statistics like this thrown out with no context or links mean nothing.

      1. Eric the half a troll Avatar
        Eric the half a troll

        Since it is annualized then we are talking the increase from the year before (same date… before Covid teleworking). That is a pretty clear stat. No question that productivity increased with teleworking (as would be expected).

  5. James McCarthy Avatar
    James McCarthy

    ‘Twould be great to see a video of Kerry in her office chatting with co-workers discussing restoration of the selection of US Senators by state legislatures – all fer sure without masks.

  6. Peta kill shelter is open and busier than ever. Hmmm

    1. Nancy Naive Avatar
      Nancy Naive

      People Eating Tasty Animals…

      1. In 2019, of 2,421 dogs and cats received at PETA’s Norfolk shelter, 1,578 were euthanized, according to the most recent report from the Virginia Department of Agriculture and Consumer Services (VDACS).
        https://www.newsweek.com/fact-check-peta-responsible-deaths-thousands-animals-1565532

        1. But were they ethically killed?

          1. Nancy Naive Avatar
            Nancy Naive

            The Norfolk group is a real nutsack. Apparently, they stole a chihuahua off a porch of an Eastern Shore house claiming it was being treated cruelly and then euthanized it.

          2. Progressive left justice I guess. https://www.youtube.com/watch?v=g9tWoFiFX4s

          3. Wilbur Cerate holds a photo of his family’s dog, Maya, on Wednesday, Nov. 19, 2014, on the porch of his home, where he says PETA workers stole her. He says the workers returned days later with a basket of fruit and told him the pet had been euthanized.

        2. Nancy Naive Avatar
          Nancy Naive

          This is the same group what sued Fishkill, NY for their name.
          https://www.orlandosentinel.com/news/os-xpm-1996-09-07-9609061490-story.html

          1. They are definitely a fringe group. I hope the SPLC is keeping an eye on them.

  7. Nancy Naive Avatar
    Nancy Naive

    Karen assumes (as usual) that the manager actually feeds animals and mucks cages.

    A third thing grows — the lump of concrete betwix the ears.

  8. Randy Huffman Avatar
    Randy Huffman

    Most people I know prefer to be in the office or at the job site either full time or at least several days w week, where they are more productive and can collaborate and network.

    For many, working at home was not an option in order to properly serve their customers or do hands on work, and everyone just seems to ignore their needs. If I were a Shelter employee taking care of the animals and dealing with adoptions and animals coming in, I would be PISSED that my manager thought it was ok to work remotely (unless of course it truly was just for a short transition), especially if that manager held another job. Several comments here thinking its ok and just dissing Kerry are so out of touch with the real world…..

    Where are our true leaders? No wonder we have worker shortages, too many managers forget they need to develop relationships with their employees and customers, and doing that on a screen doesn’t cut it.

  9. Dick Hall-Sizemore Avatar
    Dick Hall-Sizemore

    I agree with Kerry’s comments regarding teleworking. If I were not retired, I would prefer to go into the office. However, it seems that teleworking on a significant basis is here to stay. https://teambuilding.com/blog/remote-work-statistics

    The decision by Norfolk to let the animal shelter manager work remotely from Florida makes no sense. The city should have named an acting manager while it conducted a search for a permanent director.

    As for Kerryy’s gratuitous pokes at DMV and Mark Warner, she either has forgotten or deliberately omitted a couple of important details. Warner did close some DMV offices “just” to save money. That action was part of a plan to deal with a $1.5 billion revenue shortfall. https://www.dailypress.com/news/dp-xpm-20021126-2002-11-26-0211260103-story.html And, yes, folks have shorter wait times now than during Warner’s years. However, Virginia residents can now conduct most of their business with DMV over the Internet. That option was not available 20 years ago when Warner was Governor. Any regular DMV transaction, such registration renewal, purchase of new license plates, and renewal of driver’s license can be done over the Internet. That feature cuts down tremendously on walk-in traffic and makes the comparison of DMV under Youngkin with that of DMV under Warner invalid.

    To get my Real ID driver’s license when the DMV offices were closed to walk-in traffic, I was able to get an appointment fairly readily and, when I showed up at the appointed time, there was hardly any wait. It is true that I had to go to a DMV office in the Richmond area that was not the closest one to my house, but that was a minor inconvenience. Perhaps, if Kerry had been willing to venture a little out of her comfort zone, she could also have gotten an appointment.

    1. Nancy Naive Avatar
      Nancy Naive

      I got my RealID before the shutdown. I waited an hour plus just to get served.

      After the shutdown, my spouse made her appointment a few weeks in advance. I waited in the car. It took 15 minutes.

      However, the spousal unit was still irate when she came out. “That was the rudest man….”

      “DMV,” was my response.

      I wonder sometimes how will they make a webpage rude?

      1. Dick Hall-Sizemore Avatar
        Dick Hall-Sizemore

        The person who waited on me was nice and polite.

        1. Nancy Naive Avatar
          Nancy Naive

          Most are, to their credit. Sadly, they deal with people who are seriously wrapped in red tape.

        2. YellowstoneBound1948 Avatar
          YellowstoneBound1948

          I do a lot of work with the Tennessee Dept. of Health, Tennessee Dept. of Revenue, and Tennessee Secretary of State — most of it by telephone. The service is always outstanding.

    2. LarrytheG Avatar
      LarrytheG

      I support more and more of DMV transactions going online. I’ve waited in the lobby, sometimes for an hour and sometimes longer so I welcome online. I had to do REAL ID in person and two times because they were particular about names and addresses.

      Kerry sounds like Walter – she’s loaded for bear and just rattles off the list of things wrong and wrong due to bad people, workers, leaders, politicians, scientists, media, you name it.

    3. YellowstoneBound1948 Avatar
      YellowstoneBound1948

      Thank you for this slender ray of sunshine. (It must be our age.) I agree that the criticism of Warner was gratuitous.

  10. Nancy Naive Avatar
    Nancy Naive

    World is changing. Roll with it or get rolled over. The only thing provably wrong with this particular arrangement is it didn’t fit the preconceived notions of the authoress.

    1. James Wyatt Whitehead Avatar
      James Wyatt Whitehead

      I think the manager is part cat. Ever seen a cat on a leash?

      1. James McCarthy Avatar
        James McCarthy

        The manager or the author?

        1. Nancy Naive Avatar
          Nancy Naive

          HEY! According to BR’s DE&I policy, referring to an authoress with cat references, especially mad ones, is a sensitivty violation.

          1. Of course, referring to a female author as an ‘authoress’ is also a violation of DEI policy – unless she has listed it as one of her preferred pronouns,…

          2. Of course, referring to a female author as an ‘authoress’ is also a violation of DEI policy – unless she has listed it as one of her preferred pronouns,…

          3. Of course, referring to a female author as an ‘authoress’ is also a violation of DEI policy – unless she has listed it as one of her preferred pronouns,…

          4. Nancy Naive Avatar
            Nancy Naive

            Gosh Wayne , I’d nevah do dat on porpoise.

          5. Of course not.

          6. How’s about authoree.

    2. Anyone with a grain of sense would rather live in Florida than Norfolk, VA.

      1. Nancy Naive Avatar
        Nancy Naive

        6 months out of the year.

  11. I had to ride a motorcycle into downtown Richmond one day last week and the condition of the streets made me think that the city of Richmond must be allowing its pothole repair crews to ‘telework’.

    1. Nancy Naive Avatar
      Nancy Naive

      Well, the existing potholes are better than the patch work they do. VDOT — We Rearrange Bumps.

      1. Another problem in cities is manhole covers below pavement grade. These function a lot like potholes as far as breaking axles and bending wheels. In Richmond I hit one on the motorcycle that was every bit of 6 inches below the surface grade, while trying to avoid hitting pedestrian who had stepped out from between two parallel-parked pickup trucks directly into my path. I think it loosened a couple of fillings, and I know it jammed-up my back.

        It happens when pavers fail to coordinate with the utilities department to have riser rings added to man hole frames immediately before paving. Of course, it takes multiple occurrences of this to end up with a manhole top 6″ below grade.

      2. Another problem in cities is manhole covers below pavement grade. These function a lot like potholes as far as breaking axles and bending wheels. In Richmond I hit one on the motorcycle that was every bit of 6 inches below the surface grade, while trying to avoid hitting a pedestrian who had stepped directly into my path from between two parallel-parked pickup trucks. I think it loosened a couple of fillings, and I know it jammed-up my back.

        It happens when pavers fail to coordinate with the utilities department to have riser rings added to man hole frames immediately before paving. Of course, it takes multiple occurrences of this to end up with a manhole top 6″ below grade.

        1. Nancy Naive Avatar
          Nancy Naive

          I’ve never understood why the manholes (hence the pipes) are in the road as opposed to the sidewalks. When they repaved and widened Eutis Blvd in York County, the laid the pipe beneath the new road with the manholes, not in the center of the right lane, but smack under the right tire rut. Thump, thump, thump,… every damned 100 feet for 5 miles.

          The insanity of this means when they repave then there is added costs of dealing with manholes, or if they service the utility, they have block traffic lanes and tear up roads.

        2. how_it_works Avatar
          how_it_works

          Several years ago VDOT installed a new traffic signal on Sunrise Valley Drive in Reston.

          They installed new loop detectors for all the through lanes and left turn lanes.

          All of it working like it should.

          Then 3 months later VDOT repaved the road.

          And in the process of repaving the road, damaged at least one of the loop detectors, causing the left turn arrow to stay on long after the last vehicle exited the left turn lane.

          1. I wonder why they did not convert the signal to use cameras as the primary control sensors. Control loops are old technology, and from a motorcyclist’s standpoint they are unreliable. They are also expensive to repair/replace

            Except in dense fog or very heavy rain/snow cameras work [nearly] perfectly as signal lights sensors. They reliably “see” motorcycles and other small vehicles, such as those rare bicyclists who actually follow the rules of the road, and during the short periods of time when they are ‘blinded’ the signal can temporarily default to timers.

          2. how_it_works Avatar
            how_it_works

            VDOT in Northern Virginia (NRO) does not use cameras, except temporarily during construction.

            I once asked someone at VDOT NRO why, and they said that they have found cameras to be unreliable, giving false detections.

            So there you go. The answer is that VDOT NRO can’t figure out how to make cameras work right, so they don’t use them. So much easier to keep using loop detectors, even a dunce can be trained on how to install those correctly.

            Also, there are now FLIR cameras for traffic detection that work even in dense fog and heavy snow, and aren’t blinded by the sun. I don’t know if they are actually made by the FLIR corp or just use that style of thermal imaging. They’ve been around for at least a decade, which probably means we might see them in Virginia in another 10 or 20 years 🙂

          3. It seems most other parts of Virginia besides NOVA use cameras almost exclusively on new signals, and in the area I live older signals are being converted.

            VDOT NRO can say believe what they want, bit it seems everyone else can use cameras with few problems.

            I did not know about FLIR-style cameras being used on traffic signals. That sounds like a great idea.

          4. how_it_works Avatar
            how_it_works

            VDOT NRO also won’t configure traffic signals to keep the through (green) ball on when there is traffic waiting in the left lane for a gap in oncoming traffic.

            VDOT elsewhere in the state does, from what I have seen.

            NOTHING more irritating than having 3-4 cars waiting to make a left, then, as soon as there is a gap in oncoming traffic big enough for them to go, the damned light changes.

            I asked about why they don’t and was told something like “Our experience has been that drivers are hesitant to make a left turn on a green ball”, which is utter bullshit.

            If anyone from Youngkin’s team reads this, you need to visit VDOT NRO with a pressure washer and clean the crap out!

          5. how_it_works Avatar
            how_it_works

            Oh, and to give you an idea of the talent working in Northern Virginia on traffic signals, about 10 years ago I saw:

            1)The “traffic signal guy” from the City of Manassas

            2)Three guys from a prominent local traffic signal electrical contractor

            ALL standing around staring at a 12-conductor, 6 pair cable they were trying to connect for the cameras. From previous experience I already knew one of these guys is an incompetent boob, so stopped to find out what they were up to.

            I asked, “What’s going on?”

            “This cable has 5 white wires and 2 blue wires, we can’t figure out which wire is which”.

            Now at this point I should mention that this is 6-pair outside plant telephone cable, it’s what the camera manufacturer recommends, it’s a good choice because it’s not a special proprietary cable, and you can get it at any large electrical supply like Graybar.

            But it does have ONE problem..it’s not dunce-proof.

            You see, unlike indoor phone cable, it has no tracers. So you have the following:

            Blue twisted around white (indoor phone cable would use a blue with white stripes twisted with white with blue stripes)
            Orange twisted around white
            Green twisted around white
            Brown twisted around white
            Slate twisted around white
            Blue twisted around red

            6 pairs.

            All you have to do is note which wires are twisted around each other when you strip it back, and make sure they stay twisted around each other as you connect it.

            But this collection of rocket scientists didn’t notice that and somehow managed to progress this far into their career without ever absorbing that bit of information.

            I’m NOT saying I’m intelligent or gifted or anything, but I figured this out when I was TEN years old when I got a scrap piece of telephone cable from the Illinois Bell telephone man and pulled it apart….

            I ended up telling them to use their multimeter to trace out each of the wires. Figured if they remained ignorant about working with this cable for this long, a few years more won’t hurt them….

          6. Nancy Naive Avatar
            Nancy Naive

            Wait, wait, don’t tell me. They then said, “The damned things were all twisted up. Took us 15 minutes to untwist them, and splice all the white ones together.”

          7. how_it_works Avatar
            how_it_works

            I don’t know, I didn’t hang around to find out!

  12. As much as some workers may enjoy staring slack-jawed at their computer screens in their pajamas all day…

    Isn’t that what you do?

    Or does Kerry: Unemployed & Unedited mean something other than what I think it means?

  13. Ronnie Chappell Avatar
    Ronnie Chappell

    My reaction to this story when I read it in the Daily Press this morning was: so what?

    Lots of people work two jobs to make ends meet. Lots of government employees work two jobs. For example, many policemen work as bouncers or as security personnel at entertainment venues.

    Many people effectively manage teams whose members are located all over the world. It’s common. In my own career I managed teams that stretched from Alaska to Washington DC involved in supporting a broad range of business spread across the country. Managing a couple of animal shelters in different states doesn’t seem a stretch at all, to me.

    Is the complaint here that the Shelter was paying someone living in Florida $85,000 a year? My guess is that lots of Hampton Roads public workers don’t live in the cities that employ them. If you could live in Chesapeake and while working for the City of Portsmouth wouldn’t you do it? Does Norfolk require its employees to live in Norfolk?

    Perhaps Ms. Held was still on the payroll because there was not a suitable replacement in house and finding one with her experience and ability was proving very difficult.

    The “issue” related to lack of appropriate vet care is as much an indictment of the remaining staff as the insinuation that somehow Held is responsible because, with the Norfolk Shelter’s permission, she moved to Florida.

  14. YellowstoneBound1948 Avatar
    YellowstoneBound1948

    Ordinarily I would not read this article, but I was overcome by my desire to see the whacked out replies that this article would generate. And boy, I was not disappointed. I presume that some of the replies were tongue-in-cheek. But some weren’t.

  15. Ruckweiler Avatar

    Fire her, immediately. This reminds me of a college professor years ago who was referred to as the (name of the sponsor) Professor in Residence, In Absentia.

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