Guest Column

Joel Rubin



 

Democracy in the Internet Era

As the defeat of the Nov. 5 tax referendum made clear, the power brokers have lost their monopoly on information and communications. New players want a seat at the policy-making table.


 

The outcome of the November 5, 2002 referendum to raise the sales tax in twelve southeastern Virginia localities was stunning, particularly in the margin of defeat. Although letters to the editor, online media polls and radio talk-show comments hinted at mounting citizen dissatisfaction, there was little advance indication of the depth of opposition. That changed when the polls opened. By 6 p.m. on election day, veteran political reporter Mike Gooding of WVEC-TV reported that his travels across the City of Virginia Beach that day produced not one interview with a supporter of the measure.

 

Indeed, after the votes were tallied, only in Norfolk and Portsmouth was the outcome close. In the Cities of Virginia Beach, Chesapeake, Newport News, Hampton, Poquoson, Suffolk, and the Counties of James City, Isle of Wight, York and Gloucester, the verdict was clear: Taxpayers did not want to pay even one more penny on the dollar for $7.7 billion in projected road and mass transit improvements.

 

For the many planners, politicians and other public servants who had developed and endorsed the package, this was a depressing turn of events. They had gambled their reputations on the belief that residents of the region were so disenchanted with traffic congestion that they would be willing to raise their own taxes to ameliorate it. They were wrong, and here’s why:

 

  • The six projects on the ballot were not, in total, viewed as a viable solution. Although residents believe more highway lanes are needed, the 20-year construction timetable seemed too distant. Voters also did not feel safe entrusting such a large sum of money to government, and particularly to a non-elected body such as a regional Planning District Commission or to the state’s oft-criticized Department of Transportation.

  • Newspaper reports fueled opposition by revealing that the vast majority of financial support for the proposition came from real estate developers, road builders and port-related concerns, which would benefit directly from the new roads. Further, many citizens viewed with skepticism the large number of television ads aired by the YES Campaign, and instead identified more closely with a single commercial which opponents ran sparingly in the final two weeks in which a pair of local delegates questioned whether future legislatures and Governors would use the revenue for its intended purpose.

  • Residents believed that the federal and state governments should help underwrite the cost of transportation improvements which, in the case of the third crossing of Hampton Roads, would produce benefits for citizens beyond the bounds of the region.

  • The struggling economy had created great uncertainly in the populace, making an increase in any household expense, including a modest rise in the sales tax, an unpopular notion.

  • Even the measure’s most ardent supporters, including the governor, admitted that the plan had flaws and was the result of a “political reality” in Richmond . That reality was the refusal of many members of the General Assembly, who had sworn pledges never to raise taxes, to impose a statewide tax increase.

The presumed opinion leaders of the region almost universally backed the sales tax referendum. These included the editorial pages of both the Daily Press and the Virginian-Pilot, city councils and county boards of supervisors, two area Congressmen, most members of the General Assembly delegation, and the Peninsula and Hampton Roads Chambers of Commerce. Indeed, proponents cited this cross regional support as a principal reason to pass the measure, noting that the likelihood of such a confederation occurring again was remote.

 

Despite these endorsements and a $2-million advertising campaign, produced by highly experienced professionals and based on sophisticated polling data, 62 percent of voters, in a surprisingly heavy turnout, said no. Indeed, the depth of opposition grew as election day approached -- a source of consternation to advocates who were certain that taxpayers would become more supportive the more they learned about the package. Rather than heed the wishes and warnings of their elected leaders, voters appeared to agree with dissident legislators and a disjointed group of government critics. It was, in the words of one local mayor who had twice won reelection by wide margins, disturbing to see that his personal endorsement meant so little to his own citizens.

 

Proponents contended, even into the final days, that the referendum package had been adequately vetted, that years of study by local, state and regional bodies should have prepared the people for favorable consideration of the proposal. But in reality, the process that produced the plan was the work of elected officials and their advisors in state, regional and municipal agencies, influenced principally by the demands of business and government interests. Their belief was that new and/or wider roadways are vital to the region’s economy and that prosperous companies and well paying jobs would go elsewhere if this commitment to the future was not made. Knowing the hurdles that had to be overcome to locate revenue in Richmond or Washington, they hoped the citizens would trust their instincts that a self-imposed increase in the sales tax was the only viable option.

 

The region’s leaders may have been right. But voters were less concerned with the state of traffic congestion than with the level of taxation and the ability of government to accomplish the tasks delegated to it. There was, in sum, a sizable disconnect between the leaders and the people, particularly those who believe that government exceeds its authority in both the amount of taxes it levies and the programs and services it funds.

 

How had the political and business communities so missed the unrest in the community? It was the result of a breakdown in direct communication between elected officials and the most passionate members of their constituencies. For Republicans, who controlled most of the reins of power in Virginia throughout the 1990s, it was a fissure within their own party ranks. The true believers who had so enthusiastically campaigned for Republicans on the issue of reducing the scope of government, felt they had been abandoned.

 

(I vividly recall the Saturday before the election when Sen. Kenneth Stolle, R-Virginia Beach, debated former state GOP chair Patrick McSweeney, an ardent foe of the tax proposal before the Virginia Beach Republican Party. Despite the fact that McSweeney was an outsider – years before, the Richmond attorney had fought Virginia Beach's effort to secure water rights from Lake Gaston – his arguments clearly carried the day with this audience.)

 

Many local senators and delegates privately held McSweeney and others on the so-called “fringe” of the Republican party in low regard, viewing them as ill-informed and shortsighted. “How could these people understand,” so the reasoning went, “how dire both our road needs and fiscal situation are when they have not had the opportunity we have had to receive administration briefings, study alternatives and argue the fine points of legislation?”

 

In earlier times, such thinking could be excused because the politicians were, in fact, far more familiar than the general population with the information that was the basis for the creation of law. Thanks to the Internet, however, legislators no longer have such a monopoly. One need not be "inside" government today to analyze documents, interpret policy, or provide educated opinions on issues of the day. Granted, true representative government requires more than a knowledge of policy to function: The give and take of compromise can take place only in the halls of power. But the access to basic facts and figures is more open than ever before, leveling the playing field.

 

"Moving on" from November 5 requires blurring the distinction between the electeds and the electors. Those who seek and hold office must respect those who engage in the political process from the outside, as attendees of public hearings, letter writers to local newspapers, callers to radio talk programs or "posters" on internet chat sites. As this referendum proved, the endorsements of the chosen today hold little sway over much of the voting public, who can make up their own minds without direction from their elected representatives.

 

The process of regional decision making also must be scrutinized in the wake of the referendum defeat. In Hampton Roads, regional authorities are typically composed of locally elected officials (councilmen or supervisors) who have been appointed to those posts by their mayors or chairs. Although each may take these responsibilities seriously, their performance on the regional stage has little or no bearing on their re-election.

 

There are few means of communicating regional deliberations to the voting public. Meetings of such bodies as the Southeastern Public Service Authority, the Hampton Roads Partnership and Hampton Roads Planning District Commission are held during working hours. They are not televised, either live or on tape, on local access channels. Because they are not recorded, they cannot be streamed online as Virginia Beach, for instance, now does with its council meetings. Indeed rooms where regional agencies gather, unlike those for most area city councils, are not “mediated,” meaning they are not equipped with adequate sound, light or camera equipment for broadcast.

 

With some exceptions, regional organizations do not have media or public relations specialists to encourage coverage or dialogue with reporters or respond to questions from constituents. Their websites do not invite interaction. Regional bodies schedule few if any public hearings, and their representatives do not hold town meetings. Because board members are accountable to the officials who appointed them, and not to the voters, they have little incentive to devote much time to listening to the public or defending their decisions.

 

For regional bodies to be effective, responsive and trusted with the public purse, they must become more open and less mysterious. At least some of their meetings, particularly ones that deal with substantive public services like highways, must be held in the evening and done so in places where cameras and microphones are available. Through a collaboration with COX Communications or WHRO Public Television, these sessions could be broadcast live or on tape. Possible venues could include the new Advanced Technology Center in Virginia Beach.

 

If political bodies want to improve communication with their constituents, then they must establish and enhance vehicles to do so. Typical public hearings are cathartic in some ways and occasionally meaningful, but usually quite formal. The public speaks, and their representatives listen. The chance for a citizen, particularly one who truly follows the process using today’s new technologies, to be a significant factor in decision making is slim.

 

That is why elected officials must come from behind the dais on a more regular basis and engage the public in less structured settings. Trained mediators would be a great asset in determining the venues and conducting the sessions. Elected leaders and key staff persons also should become comfortable with the Internet, either by debating online through live scheduled chat rooms or at least soliciting the opinions of interested persons on forums.

 

(During the sales tax referendum, there was a 24-hour-a-day debate on the Virginian-Pilot’s Talknet online service. Rarely if ever did an elected official or agency director participate, either to defend positions or clear up inaccuracies. Indeed the typical response of decision makers when asked about forums like Talknet is one of disdain, dismissing it as a sounding board for a handful of “crackpots.” On the evening of November 5, they learned that the “crackpot” arguments had prevailed).

 

Whether justified or not, public suspicion undermined extensive preparation and detailed studies conducted by seasoned and dedicated professionals and considered by well-meaning elected leaders. Moving forward, elected officials must build trust, respect and genuine interaction with constituents who have access to information and want a seat at the table, not necessarily to have their vote counted but at least to have their voices heard. Without it, effective representative government in the Internet age is threatened.

 

-- November 25, 2002

 

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Joel Rubin is president of Rubin Cawley & Associates, a Virginia Beach public relations firm. He also hosts and produces "On the Record," a weekly Sunday morning news and public affairs program on WVEC-TV.